Remote workers or employees on the go can make telephone calls free of charge with the 3CX softphone and mobile application.
Traditional phone systems or black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports. Cloud PBXs are all the rage but they can lock you into expensive per extension and per minute pricing…Not so with 3CX! Self host in your own cloud provider or virtualize on your own hardware.
3CX allows its users to harness high-quality video and voice communications through their web browser. Participants will be able to seamlessly join meetings without the need to download any additional software or apps, enabling a better user experience for your partners, customers and employees.
3CX features native Android and iOS VoIP apps that are continuously updated and tested and set the standard for mobile phone VoIP apps. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable. 3CX Android and iOS apps fully support PUSH, allowing the phone to be on standby and save battery life.
3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call / contact center is running smoothly at any given time.
Call center software allows team members to work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact center solution, businesses are able to make sales, offer support, resolve issues and build customer relationships.
With the 3CX Live Chat & Talk plugin your contact center agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. Optimize your agent productivity! With 3CX your employees can work more efficiently, track their progress and provide valuable customer interactions.
The average website visitor will only stay on your site for 15 seconds and most websites have a 20%-40% bounce rate – that’s a lot of missed potential. With the 3CX plugin you can:
With 3CX’s VoIP phones for Windows and the Web, you can manage your calls from your desktop or browser. Make, receive and transfer calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX App as a full desk phone replacement.
3CX’s video conferencing has all the features to hold a one-on-one meeting, a sales presentation, a team brainstorming session, a webinar or even an online classroom. 3CX allows you to set up hassle-free online meeting rooms with all the necessary tools for any given circumstance – employees can even use their mobile devices to join meetings.
Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.
Simple, affordable and flexible, 3CX has inbuilt UC features included as standard. Both on-premise or as cloud-based unified communications, all on one user-friendly platform. No need to purchase add-ons or extras.
Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, iOS and Android apps from anywhere – a true unified communications solution!
While there are many chat plugins available, only 3CX offers you the ability to elevate chats with your website visitors to voice or video calls – ‘cause sometimes text chat just isn’t enough!
The PBX Communications System for the New World Reality
Industry Uses Include Businesses, Education, Telemedicine, HR/Interviews , Lawfirms, Healthcare, Non-Profits